· Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web · Excellent communication skills required as you will work in International Voice Support · Managing data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints. · Responding in a timely manner to service issues, request, and take care of the complete operations. · Troubleshoot system and network problems, diagnosing and solving hardware or software faults · Provide support, including procedural documentation & relevant reports · Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services · Willing to work in a 24*7 environment (Rotational shifts/5 Days a week) |