Best Practices

Best Practices

Involving students in community services through wide range of extension activities

Involving students in community services through wide range of extension activities

Holistic development of students as a responsible citizen by being a sympathetic, empathetic youth contributing towards a equable society

Mumbai is a cosmopolitan dream city. Our student community is diverse in terms of age, income group, family  background, religion etc. This also provides an unique opportunity for engaging in wide range of activity. To identify oneself it is essential to engage with the society both urban and rural. Community engagement is essential for developing leadership qualities like decision making, problem solving, team work and mitigating crucial issues. It also provides an opportunity for students to identify their strength and choose career

Hindi Vidya Prachar Samiti’s Ramniranjan Jhunjhunwala college established in 1963 has provided yeoman service to impart quality education to the marginalized section of the society. In its journey of almost six decades extension activities have been always in the forefront. In the first two decades it was mainly through NCC and NSS. Our college was identified as a main co ordinating centre for NSS activities in the 1980’s wherein besides regular activities like tree plantation, blood donation camps, community services the adopted village in rural area Takipathar students with their consistent efforts built road and helped the villagers. Since then in the adopted village students have been cleaning the field to make it cultivable, build bunds for water conservation. NSS and NCC  unit also engages in aware programs to eradicate social evils like addiction, child labour, female foeticides, abuse to name a few. In the last two decades extension activities are conducted by students in Department of Life long learning (DLLE) and the Rotaract club of our college. Students take active part in programs initiated by the Government of India like Swatch Bharat Abhyan, Swatch Bharat Swast Bharat, Beti Bachao Beti Padhao, International Yoga Day celebration,  Students helped in flood relief by reaching out to the affected people. Some unique activities done by our students in encouraging reading habits among the children through the mobile children library, encouraging talent in children by way of organizing events like COLORS, TALASH, cycle expedition to various borders of our country, SAFAI Bank, teaching students in Gully classes to name a few. Pandemic did not dampen the spirit of our students and  students conducted all the programs by adopting the online mode and following COVID protocols reached out to community to help the needy in way of food distribution, moral support, sessions on mental and physical well being, blood donation drive etc.

Community service has become a way of life for our college students which is evident from the fact that even during the Pandemic, trying times students reached out to the community contributed as COVID warriors received appreciation from the community. The Rotaract club has bagged several prizes in various activities. Our students have been appreciated by the Bombay Municipal Corporation for their services during pulse polio drive and now in COVID vaccination drive.

To balance community services with academics. Year  long activity becomes time consuming and students are not able to concentrate on academics and are more involved in community work. Financial support for providing these students  for transport and refreshments has to be met from the Institution since there is no separate funding.

Student engagement through project based learning

Student engagement through project based learning

To increase student involvement and empower them with critical thinking and learning by doing.

Mumbai a metropolitan city has its own challenges of space, travel and communication. Our Institution caters to first generation learners from a very marginalized section of the society. More than 75 % of the students come from vernacular medium and stay in cramped accommodation. They have low self esteem since communication is a major issue. The class size being large also hinders in proper communication among the teacher and the learner. In a typical classroom the teacher plays a central role of imparting knowledge with learner being more of a passive listener. In the last six years some of the teachers started experimenting with the idea of teacher being a facilitator and in the process student became an active learner this was achieved by involving students in projects. This project based learning has been formalized and implemented across all the faculties. It has also encouraged interdisciplinary projects being undertaken by the students culminating in greater interaction among teachers and learners.

To begin with science departments started assigning students small projects ranging from a week to a fortnight. Students started approaching the teacher mentors for projects ranging from three to six months in which they spend few hours each day. The practice has been formulated on the basis of six dimensions of learning through PBL these are initiation of the project by asking a relevant question, students inquire , discuss voice their opinion, design an experiment/questionnaire, perform the experiments  collate the data and in case of humanities and commerce  collect data , analyze, reflect on the analysis and present it to the class or to an audience at different forum. Since they have learnt by doing the project they also are prepared for evaluation of what they have learnt by answering the questions raised by their audience. Many of the departments have evolved forums for students to present their work project to students from other departments, teachers and school children. This provides students with the 21st century skills.

Number of students actively participating in project work has increased. Team work has created a harmonious class room atmosphere. Communication skills have improved. Students have become more vocal about the problems they visualize, they critically think, analyze and are in the search of projects they can work on. Students have started identifying socially relevant problems and formalizing projects. To begin with the science department students were actively involved but now this has been practiced across faculties. Students are presenting their project work in seminars, conferences. Some of them have pursued projects and won prizes at meetings. Project based learning has empowered them to make products which may help in solving environmental issues. This new confidence in students is a welcome change. Student placements have improved. All Science departments are funded under the DBT star college scheme (Nine departments) of which four have been upgraded to  DBT Star status departments. Students continued project work

Two main problems encountered were time management and financial resources. With semester system and continuous evaluation in place time management is a major issue. However this has been resolved to a certain extent since student involvement is greater in project based learning, they are interested in coming on holidays and vacations. This also is a positive indicator that students to a certain extent prefer learning by doing and when given an opportunity are good in team building.  The teacher acquires the role of a facilitator and with the connectivity is available to the student as and when required. Travel money and computational facilities are provided by the college. The financial resources required for carrying out experiments were initially met from college expenses however project based learning also enabled our institution to procure financial assistance from the Department of Biotechnology under the DBT star college scheme.

Solid Liquid waste management starting of “ RJC SAFAI BANK”

Solid Liquid waste management starting of “ RJC SAFAI BANK”

To identify the sources and types of solid, liquid and e waste in the college and how to recycle, reuse and reduce them

As an Institution of higher education paper is the most used commodity. It is used for answer books, supplements, question papers ( confidential material)l letter heads for official communication within and outside the college, newspaper, dailies, periodicals. Biodegradable solid waste in the form of leaves, flowers, agar, culture medium, canteen kitchen waste etc.  Laboratories are the main source of liquid waste. In view of the fact that laboratories generate liquid waste how to dispose them and alternatively how to reduce the amount of hazardous chemicals so that no waste is generated and if generated is minimum. Similarly expensive chemicals have been replaced with alternatives or recycled and reused. With increase use of technology e waste has become another major problem. Reduction of plastic in the premises. We soon realised that multi-layer plastics (MLP)  are contributing to the solid waste and there was no organised manner of tackling this waste. With this problem we joined hands with Kulkarni Foundation and established the RJC “SAFAI” Bank.

One of the waste management practices was initiated about thirty years back i.e. recycling of all answer books which are preserved for three years after every examination. The answer books are sent to a paper pulping factory which gives a certificate. In a similar fashion newspapers are also sent to factory for recycling. This practice continues till date. With autonomy in 2018-2019 to reduce the use paper the internal examinations are conducted online. In an effort to go paperless in our internal communications all notices both for staff, students and other stakeholders are through email, whatsApp, sms and website has been more effective and has resulted in negligible use of letter heads. All students and staff members have RFID which is tagged to their phones. In addition teachers have their own class whatsapp group through which communication has become very effective. Plastic usage has been minimised no plastic bags, no plastic tea cups. The biotechnology department provides with a consortium  for degrading the biodegradable waste to form compost. The biotechnology department has also set up a biogas unit to carry out experiments on utilisation of different substrates to generate biogas. Earlier the chemistry department used large volume of chemicals which were mainly disposed through sink. The department discussed on how to minimise the use of chemicals and implement green chemistry thus all reagents are now in microlitres. A;; hazardous chemicals are replaced or reduced to very low volume. The glass wares are also of low volume and synthesis  are now being done using the microwave method without hazardous chemicals. The IT department played a proactive role in joining hands with EcoRox which collects our e waste and provides a certificate. In the last two years  students collect and clean the multi-layer packing (MLP) plastic packet/sachets/empty wafer packet, chocolate wrappers to name a few. Students are account holders in a unique bank which collects non   recyclable MLP waste -the safai bank of India. We have joined hands with the Kulkarni foundation to establish the RJC SAFAI bank.

The answer papers represent confidential material so as to be recycled in the factory. Students, teachers, supporting staff and parents have expressed their satisfaction when they get information in real time anywhere via whatsapp, sms and  website. All of us realised that reducing use of paper is protecting the planet Earth by saving the trees. Some of the departments like that of computer science have become totally paperless. The usage of plastic is negligible. The biodegradable waste is composted. E waste is again properly collected and sent for recycling.   Teacher,   students are involved in collection of  MLP these students are also involved in collecting and motivating their friends in their locality. This has found news in http://www.betterindia.com/209776/plastci-disposal-recycling-school-kids-safai bank-mlp-landfill-jov30/

Counselling at all level was essential and this was achieved by slogans, street plays, meetings and whatsapp group. Money was also required to change from conventional methods to green chemistry. As regards MLP and e waste storing them till it is collected is also a problem in a space crunched institution. The main concern is sustainability which is ensured by refining the process as and when required.

Cycle expedition by NCC cadets to promote reducing carbon foot prints by cycling, character building through social work and create social awareness.

Cycle expedition by NCC cadets to promote reducing carbon foot prints by cycling, character building through social work and create social awareness.

The N C C unit  of Ramniranjan Jhunjhunwala college is affiliated to 6 Maharashtra Battalion, Mumbai group A. The NCC unit of our college has a unit of 60 cadets and has tremendous support from the alumni of the college who were in NCC during the college days. The entire cycle expedition was envisaged with two major objectives:

    • To create social awareness regarding : Save the girl child-Beti Padhao Beto Bachao, Swatch Bharat Abhyan, Go Green, save the planet Earth by reducing the carbon foot prints, anti eve teasing, to prevent anti social activities and most important to develop the spirit of social National Integration.
    • To develop among the cadets character building through social work, spirit of adventure, team spirit, leadership, sportsmanship, endurance.

Once the idea was conceived the NCC cadets  who spread the message of patriotism, nationalistic feeling among the youth. The main challenge was mobilisation of monetary resources once the expedition was planned. Cadets had to be trained mentally and physically. Posters, pamphlets, literature for spreading awareness had to be prepared and organised. Safety of cadets, arrangements for stay enroute  the expedition has to  be ensured. Health issues of cadets if any during expedition had to be addressed. With experience and proper planning of the iternary and training of the cadets has gone a long way in the success of the cycle of the expedition. Proper image building measures had to be taken.

The NCC cadets are trained for the cycle expedition so that their physical fitness is not compromised. There is detailed planning of the expedition. A map is worked out and two alumni NCC cadets do an initial survey ( Reilki) to finalise the safe route for  the expedition. A detailed budget is prepared looking into the minute details. The academic calender of the college is considered so that expeditions don’t clash with the examinations. The academic time lost by the cadet is taken care by extra coaching by the mentors. All permissions as per Institutional requirements are taken. Medical check up of cadets is done to ensure they are physically fit for the expedition. Every year before the expedition cycles are maintained an done in three years new cycles are purchased the old ones are donated toe the NCC cadets which they used for travelling setting up a good example of saving on fossil fuels. During the expedition along with the cadets on cycle there are six escorts former cadets (alumni) on motorcycle and in a canter which has the cadets luggage required for 10 to 15 days, food items, water and medical essentials. The cycle expedition passes through cities, villages. Cadets experience the hospitality of villagers, chief of the panchayat, they experience staying with families, in temple premises and share food with the locals. During their stay cadets interact with the locals and spread message of social awareness, entertain them by way of skits and exhibit banners.

Evidence of Success: The cycle expedition started in 2007-2008 due to the efforts of the NCC cadets former and current, sponsors and donors , the support of the college administration and the leadership of the ANO has culminated in the cycle expedition becoming a yearly activity. The high point of these expeditions were NCC cadets had the opportunity to visit several Indian Borders and highpoint was crossing International Border and reaching Nepal in the year 2018-2019. This needed planning for more than a year raising fund to the tune of over seven lakhs, coverage of long distance through difficult terrains but our cadets did it. The cycle expedition which have been successfully organised in the previous years have been:

2007-2008: Mumbai to Purandar ( Maharashtra)

2008-2009: Mumbai to Ashtavinayak ( circle route, Maharashtra)

2009-2010: Mumbai to  Wagha Border (Punjab)

2010-2011: Mumbai to Kanyakumari (Tamil Nadu)

2011-2012: Mumbai to Dwarka ( Gujarat)

2012-2013:Mumbai to Sriharikota ( Andhra Pradesh)

2013-2014: Mumbai to Nasik-Kasa-Mumbai

2014-2015: Mumbai to OTA ( Chennai)

2015-2016: Mumbai to RMIC ( Dehradun)

2016-2017: Mumbai to Pali (Maharashtra)

2017-2018: Mumbai to Nanded ( Maharashtra)

2018-2019: Mumbai to Nepal ( International Border)

2019-2020: Mumbai to Panvel ( Maharashtra)

The parents of the NCC cadets had to be counselled about the need for such expeditions.  They were briefed about the security measures and precautions taken by the authorities for the safe and successful completion of the expedition. Permissions to be sought by the Police. Information to be provided to the commanding officer of NCC. Detailed preparation of route map and arrangement of logistics and supplies. Training of cadets to cycle safely for minimum 100 Km per day. Ensuring physical fitness of cadets. Preparing detail schedule, budget for the entire expedition. Most important was the mobilisation of funds and its proper utilisation. Funds are mobilised by sponsorships from various agencies. Hindi Vidya Prachar Samiti the managing trust of the college also provides financial assistance, staff and students also contribute. College provides with bicycles as and when they are purchased. Some agencies provide drinking water containers, medicines, food packets, ORS, packet dry snacks, biscuits etc. Any help is welcome and it contributes to the success of the cycle expedition. The main constraint is raising of funds but we have learnt to work on a shoe string budget and ensure that the cycle expedition will take place to promote cycling as a eco-friendly healthy way of travelling and can be one of the best ways to inculcate values among our fellow citizens, promote civic sense, well being through cleanliness and promotion of moral values by saying no to drugs, alcohol, immoral activities, female foeticide, eve teasing . The cycle expedition ensures that the feeling of unity living together by sharing and caring is promoted among all the fellow human beings.

Reading room facility for students in the college

Reading room facility for stdents in the college

  • Provide an ambience for reading and encourage reading habits among the youth
  • Space constraint in Mumbai city, students living in slums, noisy neighbourhood, family issues, shared washrooms, problem of basic facilities at home.
  • Encouraging students to achieve their goals is in line with Institutional mission.

Our College timings are from 6.45 am to 6.30 pm. The MA,  M Com and ICWA classes are held from 6PM to 9PM.After classes rooms are to be cleaned and kept ready for next day morning classes. Planning for cleaning and maintenance was done to allot two class rooms. The main challenge was security of the students since the reading rooms are open till 11PM on all days which includes Sundays, holidays, vacations  and even festivals like Diwali, ID etc. Two class rooms are allotted to boys on the third floor and biology laboratory and girls common room for the girls since it is in the first floor and near the office and atleast few staff are available till 10.00PM. The entire premises and these rooms are under CCTV survelliance and there are two trained watchmen who take rounds.

The reading room facility is mentioned on the college website and students approach us with a request. They are our own students as well as students from other colleges and those who have graduated but pursuing higher studies or preparing for entrance examinations. For the students preparing for CA, CS, Cost accounting it’s a favourite place since they can also discuss and teach each other. The reading room has gained popularity students who have availed the facility come back to just spend some time and go back their memory lane. These students are well placed and share their nostalgic memories. They also express their gratitude to the college for providing this facility. Students make a formal application and they are provided with an Identity card to enable them to use the reading room. This facility is provided absolutely free of charge. Students are provided with well ventilated rooms with proper lighting, clean filtered drinking water, clean washrooms and Wi-Fi. Newspapers are provided to students who are preparing for competitive examinations.

The reading room is a popular place for students who have a desire to study and excel.  Almost every day there is an application for the reading room. A sense of bonding develops among the students and they learn to share.  The reading provides the desired ambience for reading in the era of television, social media reading habits are dwindling this is one effort to encourage reading habits. Students preparing are very focused and they can study without being disturbed. They have completed their desired programmes and some of them have excelled by achieving ranks in the examinations.

The main problem is to locate rooms for reading room. The governing body and authorities had to be convinced due to inbuilt challenges like security an discipline. The supporting staff must also be involved otherwise the practice will be short lived. Cleaning the rooms is required before classes begin and no additional financial resources are needed.

Starting of a Livelihood centre for empowering girl students in collaboration with L’Oreal

Starting of a Livelihood centre for empowering girl students in collaboration with L’Oreal

Ramniranjan Jhunjhunwala College caters to the marginalized section of the society. More than 50% students are female. Many of them are from the minority community. They come from large families with more than three children, houses are chawls or slums, belonging to low income groups, Through mentors and counsellors it was realized that they are neglected by the family members, not encouraged to go out and coupled with this the girls are also academically average. Remedial programs, better communication skills through English speaking classes, computer literacy did not show any measurable results. Its human to look presentable and business of beauty is ever increasing. L’Oreal is a multinational company well known for its work on women empowerment. Beautiful beginning a CSR activity of L’Oreal which they conduct through Labornet a assessing agency recognized by National Skill Council. The centre is now known as Livelihood centre (Jeevandhara Kendra).

The major problem is to provide space for a beauty centre and a class room for conducting class rooms. Scheduling of timings for this new initiative without compromising with their academic schedule. Security of girls specially when they are sent out for internships. Initially girls common room but was a short lived for several reasons. Finally when the terrace was covered for solar panels the space below that was identified for the beauty centre.

Girl students who are pursuing undergraduate studies and mainly form arts and commerce streams are screened for their economic background those belonging to income group less than 50,000/ annum are chosen in a batch of 25 and in a day two batches are trained. The college has provided with space, free water and electricity, infrastructure like chairs, computer, white board etc., L’Oreal provides them with all consumables  of high standards, non recurring items like reclining chairs, mirror, all equipments for beauty treatments. The training is of six months duration of practical and theory and are sent for internships. Attendance is monitored digitally. An examination as per requirements of National Skill council is conducted and they are awarded certificates. The program is running successfully for last three years.

Seven batches have successfully completed the course. Girls are more confident and they look presentable. Many of them are placed and some of them are entrepreneurs who have started their own parlours. The trainers also provide training to students for special occasions. These students present fashion shows and help in all our cultural festivals of the college. This facility is now extended to other females who are not studying in our college but are economically challenged. As an institution of higher education this is our small way of giving back to society by empowering the women. Problems encountered and resources required: The main problem was security of girls. CCTV are installed in the terrace and supervisory rounds are taken. Establishment of infrastructure required funds which was provided by the management. All electrical bills, maintenance on a regular basis is taken care by the college.

In house News letter

In house News letter

Timely documentation of activities of students and staff members (teaching and supporting).

During the first cycle of accreditation numbers of difficulties were faced while writing self-study report. This was due to non-availability of proper documents and data. This paved way to launch an in house newsletter named “R J Herald”.

The news letterfrom conception to release is an in house activity. Editorial board comprising of teachers compile the data received from teachers. The newsletter consists of following categories: Word from Principal, On Panel, Presentation/Publications, and Seminar/Workshops organized, attended, Faculty Development Program, Academic outreach and Community outreach. In addition there is departmental news, Associations, College News, Student news and the Guest Editor Column. Teachers are provided with formats to provide information under various heads through email. Type setting is done with the help of a dedicated office staff and the core editorial team. The newsletter is released bimonthly and distributed to the staff.

The Newsletter is a great help while writing of annual quality assurance report of the college.   Data from the issues of R. J. Herald for the academic year is used for writing the AQAR.

The staff participation in various activities has increased as a result of recognition in the newsletter and also due to healthy competition with the peer.  Issues of newsletter are displayed on the notice board and on the website. This brings awareness in students about the various achievements of staff members and students. All members of the governing body are aware of the various achievements of staff and students.  Word from the Principal and Guest Editor’s column are highlights of these issues.

Initially collection of information from staff was tedious. However with the use of technology in sending of information via email, the information collection has been streamlined.  Supporting staff was trained in DTP.

Dedicated team of members form core editorial board, availability of infrastructure and resources like computer, printer and duplicating machine, trained staff for typesetting of the information take care of smooth conduct of this activity.

Student Support and Progression

Student Support and Progression

To  provide quick service to the students,  (QSS) Quick Student Service

An educational institution in Mumbai is faced with unique challenge of space. Our institute has to cater to diversified needs of large number of students coming from different strata of the society.  The college office has to render various services to students and staff and it is the main area of dissemination of information.

In Mumbai travelling by local trains is cheapest and fastest. Our college being conveniently located opposite the station attracts large number of students. Around 4000+ students are enrolled in the degree college for various programs and equal number in Junior college. The College functions from 6.30AM to 9.30PM. Earlier, long queues and harassed office staff were regular features of the college office. It used to be strenuous for the office staff to satisfy staff and student. The college office is a busy place handling following services catering to the needs of students of age group 17 to 30 coming from diverse socio economic backgrounds:

  • Admission and receiving fees
  • Enrolment of students at the entry level and giving provisional eligibility for students coming from other states
  • Railway concession both for local travel and long distance travel to native place in vacation.
  • Free ships and scholarships,
  • Caste verification.
  • Filling of examination forms, issuing of hall tickets, verification of marks, and photocopy of answer sheets.
  • Distribution of mark sheets
  • Transfer certificates, migration
  • PG and Ph D registrations
  • Transcripts, verification of records from future employers, old records
  • Attestations
  • Issuing of bonafide certificates
  • Correction in the documents

During Admission time and mark sheet distribution, special counters at convenient locations on the ground floor are opened for few days to take care of the large number of students.

Renovation of college office was done, taking into consideration the services provided to the students. The college office has counters similar to a bank with every counter having a display board which bears the counter number, name of the clerk, services available at the counter, working hours of the counter and the days when the staff is not available in the month. Quality circles are formed for quick service to the students. Two clerks are trained to provide a particular service so if one of them is not available or absent students need not waste their time and they would be provided with the desired service. Office is fully automated. When new softwares are installed, or upgraded for fee revision, enrolment, online exam form filling etc. staff is trained accordingly.  All staffs are trained to speak in three languages English, Hindi and Marathi.

There are two prominent display boards that inform   about the processing time required for a particular service. Some of these are as follows (only few examples are cited):

 

Service Processing time
Railway concession One working day after applying for concession
Transcripts Two working days
Attestations

Single copy

Multiple copies

 

30 minutes

One working day

Old record verification Three working days

Similarly as per University rules there are prescribed fees for certain services and these are mentioned in the prospectus and website but students have tendency to ask the clerk. To avoid unnecessary dialogue, the same is also displayed on the board.

Service Fees ( Rs.)
Transcript ( 5 copies) Rs. 1000/-
Additional copy Rs. 100/-
Admission from & prospectus Rs. 100/-
Bonafide certificate Rs. 20/-

Large number of students in humanities and commerce are working. Their classes in undergraduate program are held from 6.45 AM and in the postgraduate program the classes are held in the evening from 6.30PM onwards. The counters are available from 8.00AM to 7.30PM, so all students can avail of the services provided by the College office.

Waiting time at counters has reduced. There are no long lines at counters. Student grievances are almost nil. Accountability of office staff is ensured due to their names being displayed and timings written on the counter. These make them answerable in case they fail to comply.

Both staff and students are satisfied as is evident from student and staff satisfaction survey conducted every six months.

Rupees one crore was spent in renovating the college office and upgrading the infrastructure. Computers, reprographic equipment and power back up etc. were provided.

Initially the staff was apprehensive about display of names and timings for the service.   This could be misused by students and they may complain to higher authorities if they defaulted.

These problems were soon sorted out since students were satisfied. Also if they had grievance they had to be genuine. The display board with regards to processing time was of great help in reducing the number of non genuine grievances.

Waste management in the college

Student Support and Progression

To  provide quick service to the students,  (QSS) Quick Student Service

An educational institution in Mumbai is faced with unique challenge of space. Our institute has to cater to diversified needs of large number of students coming from different strata of the society.  The college office has to render various services to students and staff and it is the main area of dissemination of information.

In Mumbai travelling by local trains is cheapest and fastest. Our college being conveniently located opposite the station attracts large number of students. Around 4000+ students are enrolled in the degree college for various programs and equal number in Junior college. The College functions from 6.30AM to 9.30PM. Earlier, long queues and harassed office staff were regular features of the college office. It used to be strenuous for the office staff to satisfy staff and student. The college office is a busy place handling following services catering to the needs of students of age group 17 to 30 coming from diverse socio economic backgrounds:

  • Admission and receiving fees
  • Enrolment of students at the entry level and giving provisional eligibility for students coming from other states
  • Railway concession both for local travel and long distance travel to native place in vacation.
  • Free ships and scholarships,
  • Caste verification.
  • Filling of examination forms, issuing of hall tickets, verification of marks, and photocopy of answer sheets.
  • Distribution of mark sheets
  • Transfer certificates, migration
  • PG and Ph D registrations
  • Transcripts, verification of records from future employers, old records
  • Attestations
  • Issuing of bonafide certificates
  • Correction in the documents

During Admission time and mark sheet distribution, special counters at convenient locations on the ground floor are opened for few days to take care of the large number of students.

Renovation of college office was done, taking into consideration the services provided to the students. The college office has counters similar to a bank with every counter having a display board which bears the counter number, name of the clerk, services available at the counter, working hours of the counter and the days when the staff is not available in the month. Quality circles are formed for quick service to the students. Two clerks are trained to provide a particular service so if one of them is not available or absent students need not waste their time and they would be provided with the desired service. Office is fully automated. When new softwares are installed, or upgraded for fee revision, enrolment, online exam form filling etc. staff is trained accordingly.  All staffs are trained to speak in three languages English, Hindi and Marathi.

There are two prominent display boards that inform   about the processing time required for a particular service. Some of these are as follows (only few examples are cited):

 

Service Processing time
Railway concession One working day after applying for concession
Transcripts Two working days
Attestations

Single copy

Multiple copies

 

30 minutes

One working day

Old record verification Three working days

Similarly as per University rules there are prescribed fees for certain services and these are mentioned in the prospectus and website but students have tendency to ask the clerk. To avoid unnecessary dialogue, the same is also displayed on the board.

Service Fees ( Rs.)
Transcript ( 5 copies) Rs. 1000/-
Additional copy Rs. 100/-
Admission from & prospectus Rs. 100/-
Bonafide certificate Rs. 20/-

Large number of students in humanities and commerce are working. Their classes in undergraduate program are held from 6.45 AM and in the postgraduate program the classes are held in the evening from 6.30PM onwards. The counters are available from 8.00AM to 7.30PM, so all students can avail of the services provided by the College office.

Waiting time at counters has reduced. There are no long lines at counters. Student grievances are almost nil. Accountability of office staff is ensured due to their names being displayed and timings written on the counter. These make them answerable in case they fail to comply.

Both staff and students are satisfied as is evident from student and staff satisfaction survey conducted every six months.

Rupees one crore was spent in renovating the college office and upgrading the infrastructure. Computers, reprographic equipment and power back up etc. were provided.

Initially the staff was apprehensive about display of names and timings for the service.   This could be misused by students and they may complain to higher authorities if they defaulted.

These problems were soon sorted out since students were satisfied. Also if they had grievance they had to be genuine. The display board with regards to processing time was of great help in reducing the number of non genuine grievances.

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